Full CeMAP required.

Branch based role with purpose and key responsibilities as below:-

• Recruitment and retention of new and existing Mortgage Customers.
• To develop and maintain a high profile for home products within the cluster/outlet environment and local community.
• Interview customers to establish home finance requirements, i.e. mortgage, life insurance, buildings, contents and creditor insurance.
• Provide customers with information on the different types of mortgage product on offer. Assist customers with completion of mortgage application form. Assess and discuss budget planner, explain the mortgage process and book funds.
• Promote associated cross sales, i.e. Buildings Contents, Mortgage Protection and Term assurance. Assist customers with completion of application forms.
• Advise customers of sanctioning decision. For declined applications discuss alternatives and instigate appeals process if necessary.
• Provide coaching support to colleagues in lead identification and generation.
• Following customer interview check application to ensure lending criteria have been met i.e. eligibility, loan to value, multipliers.
• Deal with any mortgage related customer queries or complaints received at the branch.
• Achieve Regulatory and operational risk and rigour excellence in all aspects of procedures/processes undertaken.